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Frequently Asked Questions
Our Offer
Are these real brand fragrances?
We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.
Do they have the same quality as brand perfumes?
By cutting out excessive packaging, flashy advertising, and high-end markups that come with designer brands, we’ve concentrated fully on fragrance quality, bringing you the same luxurious scent experience at a fraction of the cost.
Are these fragrances long lasting?
With a concentrated formula averaging 15%, our fragrances offer a lasting impression that holds up beautifully throughout the day, rivaling the longevity of designer scents.
Are the fragrances tested on animals?
No, our fragrances are never tested on animals. We are fully committed to cruelty-free practices, ensuring that all our products are developed without any animal testing.
Perfumes
How should I store my perfume?
To preserve your perfume's quality, store it away from direct heat and light, and avoid exposing it to sudden temperature changes.
What does EDT and EDP mean?
Eau de Parfum (EdP), Parfum de Toilette (PdT): 10 - 20% (typically around 15%) aromatic compounds, sometimes labeled as “eau de perfume” or “millésime.”
Eau de Toilette (EdT): 5 - 15% (typically about 10%) aromatic compounds.
Where should I apply perfume?
For the best results, apply your perfume to pulse points like the neck, wrists, and behind the ears, or try spritzing it into the air and walking through for an all-encompassing fragrance experience. For more tips and tricks and application methods you can check our Blog section.
What is the diffusion of a perfume?
Diffusion is the way a fragrance radiates from your skin to those nearby, ideally creating an inviting presence that is neither overpowering nor intrusive.
Why can’t I smell my fragrance after a while?
This is known as nose fatigue—a natural phenomenon where your sense of smell becomes accustomed to a scent, causing it to fade in your perception. Though you may no longer notice it, others around you still can, so reapply sparingly.
Shipping
Do you ship worldwide?
We currently support shipping to the USA, Canada, UK, Germany, France, Australia, and Italy. If your delivery address is another country, please contact our customer service
Can I change my shipping address?
Once your order is placed, we’re unable to make any adjustments due to our automated fulfillment process. To ensure a smooth delivery, please double-check all order details, especially your shipping address, before submitting. Skyfit cannot be held responsible for misdelivered packages if an incorrect address is provided, as it's essential that the information is accurate at checkout.
Our customer service team is available to assist you from 1 AM to 5 PM EST, Monday through Sunday. For messages received outside of these hours, we’ll be glad to respond the next business day.
How much does shipping cost?
Shipping costs $5.99 if you order 1 or 2 fragrances.
Shipping is free when you buy 3+ fragrances.
When will my order ship?
Here's how it works: you place your order, we take care of the rest.
Your order will be processed within 1-2 business days, with shipments leaving our California warehouse. Depending on your location, delivery can take anywhere from 2 to 7 business days. We ship Monday through Friday, excluding weekends and holidays.
Once your order is confirmed, you’ll receive an email, and another email with tracking details as soon as it ships.
Can I cancel my order?
Orders can be canceled within one hour of placement, provided they haven’t been fulfilled yet, and only during our business hours (9 AM - 5 PM).
If you have any concerns about your order, please reach out to us at support@skyfit.com as soon as possible.
What should I do if I have problems with the tracking ?
In some instances, it may take 1-2 business days for the carrier to update your shipment status. If your tracking number isn’t updating or isn’t working, please contact us at support@skyfit.com, and we’ll look into it for you.
What should I do if I have issues with my order?
If you experience any issues with your order, we’re here to ensure you have a seamless experience. Simply reach out to us at support@skyfit.com with the details, and we’ll make every effort to resolve any concerns promptly.
Return
What's your return and exchange policy?
We want you to feel comfortable and confident when shopping at Skyfit, that’s why we offer a 30-day return & exchange policy. If you are not 100% satisfied with your fragrance, you are welcome to contact us at support@skyfit.com within 30 days of delivery to request a return or exchange. For more info please click here.
When will I receive my refund?
Our warehouse will process your order within 4 days of receiving your return. When you ship your order, please let me know the tracking number. Please do not use an untraceable service.Usually, we will refund you on Friday because our finance department usually refunds on Friday in a uniform manner.
Can I exchange a perfume?
If you'd like to exchange your item(s), simply reach out to us via email at support@skyfit.com, or contact us on Facebook, Instagram, WhatsApp, or Live Chat. Please note that exchanges can only be processed once, and all items must be included in the same return package (under one return label). A photo of the item is required to authorize the return, which will be requested during the return process. Once an exchange is made, it cannot be returned.
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